Customer Service DACH for the Medical Sector

The role of Customer Service DACH for the medical sector involves providing effective support and assistance to customers in the life science industry. This position focuses on the Order to Cash cycle and on ensuring smooth communication and resolving customer inquiries efficiently.

Client Details

Our client is an international company specialized in medical supplies and accessories.

Description

As a Customer Service DACH for the medical sector your responsibilities are:

• Manage customer inquiries and provide accurate information in a timely manner.
• Process orders and ensure correct documentation for the medical sector.
• Coordinate with internal teams to address and resolve customer issues effectively.
• Monitor and follow up on deliveries to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Support customers with product-related questions and technical assistance.
• Identify opportunities for process improvements within customer service operations.
• Ensure compliance with industry regulations and company policies.

A successful Customer Service DACH for the medical sector should have:

• Proficiency in German and English, both written and spoken.
• Knowledge of customer service processes and tools.
• Experience in SAP is a big plus
• Strong organisational and problem-solving skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Customer-oriented mindset with excellent communication skills.