Customer Care Representative

In this role, you will be the primary point of contact for customers, ensuring an excellent customer experience throughout the entire order and after-sales process. You will play a key role in maintaining customer satisfaction while working closely with internal teams in a collaborative and supportive environment.

Client Details

Our client is a well-established and growing international company active in the healthcare sector. They are looking for a customer-oriented and proactive Customer Care Representative to join their dynamic team.

Description

In this role, you will be the primary point of contact for customers, ensuring an excellent customer experience throughout the entire order and after-sales process. You will play a key role in maintaining customer satisfaction while working closely with internal teams in a collaborative and supportive environment.

Your Responsibilities

As a Customer Care Representative, you will:

• Handle incoming customer inquiries regarding orders, deliveries, product returns, and after-sales support.
• Coordinate and manage product returns from A to Z, including collection requests, product verification, credit processing, and warehouse follow-up.
• Support the organization and management of products used during events, workshops, and exhibitions.
• Ensure efficient follow-up of customer requests and maintain strong customer relationships.
• Coordinate after-sales service activities for products requiring repair, including shipment, follow-up, and return to customers.
• Work closely with colleagues across different departments to ensure smooth customer operations.

We are looking for someone who:

• Is fluent in Dutch with a strong knowledge of French. English is considered a plus.
• Enjoys customer interaction and communicates professionally and confidently.
• Has strong organizational and time-management skills.
• Demonstrates a proactive mindset and enjoys working as part of a team.
• Is flexible, hands-on, and willing to support colleagues when needed.
• Has a good working knowledge of Microsoft Office (especially Word and Excel).
• Knowledge of Google Workspace (Gmail, Drive, Calendar) is an asset.
• Holds a valid category B driving license.