Customer Service Zaventem

You play a key role in delivering excellent support and ensuring an efficient order-to-cash process.

Client Details

Our client is an international leader in the life sciences industry, based in Zaventem. They offer a long-term opportunity within their Customer Service team, providing a dynamic international environment, comprehensive training, and strong career development prospects.

Description

As a Customer Service, your key responsibilities are:

• Processing and managing customer purchase orders in a timely manner, ensuring compliance with customer logistics and shipping requirements.
• Serve as the first point of contact for customers, handling inquiries and resolving day-to-day issues.
• Provide customers with accurate information regarding orders, products, and services while adhering to company processes and procedures.
• Collaborate with internal stakeholders to manage escalations and ensure prompt resolution of customer concerns.
• Register and track customer issues within Salesforce and ensure appropriate follow-up actions are taken.
• Coordinate closely with Logistics and Warehouse teams to resolve order and delivery-related issues efficiently.
• Support knowledge sharing and participate in market-specific training initiatives.
• Contribute to team performance by maintaining a customer-focused mindset, supporting colleagues, and working towards established KPIs.

We are looking for:

• Previous experience in Customer Service, Order Management, or a related sales administrative role.
• Strong communication and problem-solving skills with a customer-centric approach.
• Comfortable working in a fast-paced, international environment.
• Fluent in English and Spanish, with a good command of Portuguese.
• Proficient in Microsoft Office applications. Experience with ERP systems is a plus.