Operations & Customer Success Manager M/W/X

The Role

We're hiring an Operations & Customer Success Manager to own the connective tissue between our internal operations and our client relationships. You'll work directly with the founders, own the reporting and monitoring behind a growing portfolio, and carry real responsibility from day one.

The role is a mix of data ownership, process building, and clients and investors relationship management.

Some non-exhaustive tasks you'll perform:

Data Ownership & Reporting

• Own Shiperise's internal data ¿ accuracy, consistency, and accessibility across all datasets
• Build and maintain reporting to management, shareholders, and investors, including portfolio performance and key metrics
• Develop dashboards giving real-time visibility into portfolio and client account health

IT Tools & Internal Process Improvement

• Lead the evaluation and rollout of tools to automate and improve internal processes
• Identify manual workflows to streamline ¿ from reconciliations to client reporting
• Own tool adoption across the team, including documentation and training

Financing Transaction Monitoring

• Monitor the financing portfolio on an ongoing basis, tracking financed inventories across all active clients
• Manage stock operations end-to-end, including floor stock positions
• Lead monthly stock reconciliations, investigating and resolving discrepancies

Client Relationship Management

• Lead end-to-end onboarding of new clients
• Act as the primary point of contact for Shiperise's client portfolio
• Develop a deep understanding of each client's business to anticipate their needs

Your Profile

• Experience: 1-3 years of experience in operations, customer success, account management, finance or consulting - ideally with exposure to a startup or fast-moving environment or a startup environment
• Skills: Data-driven and analytically sharp, with strong Excel skills. Experience with BI tools, CRMs, or automation platforms is a plus.
• Startup-ready: You're comfortable with ambiguity, changing priorities, and shaping the role as you go.
• Fintech oriented : An affinity for finance, supply chain or e-commerce is a strong plus
• Location: Brussels-based. Able to travel occasionally to Belgium, the Netherlands, and Franc

💰 Competitive compensation package, commensurate with experience

📈 Crazy learning curve in structured finance, with a direct line to the founders

🌍 Real client-facing responsibility across Belgium, the Netherlands, and France

🏢 Modern offices in a coworking space in Brussels

🍻 A true startup culture - sailing trips, karting evenings, and a team that celebrates every win together

👩¿💻 Flexible, results-oriented work environment

If you're excited by fintech, ownership, and building your career at the heart of a fast-growing startup, this is the role for you.