Customer service assistant B2B

We are looking for a proactive and dedicated Customer Service & B2B Assistant to join their team. In this key role, you will serve as an important link between first-line customer service teams, stores, and B2B clients. Your mission will be to ensure a seamless customer experience while improving service quality and operational efficiency.

Client Details

Our client is active in the retail sector.

Description

Are you passionate about customer satisfaction and business support? Do you enjoy problem-solving, working across multiple stakeholders, and driving continuous improvement? If so, this opportunity could be the perfect next step in your career.

We are looking for a proactive and dedicated Customer Service & B2B Assistant to join their team. In this key role, you will serve as an important link between first-line customer service teams, stores, and B2B clients. Your mission will be to ensure a seamless customer experience while improving service quality and operational efficiency.

As a Customer Service & B2B Assistant, you will:

• Handle and resolve escalated customer complaints, ensuring appropriate follow-up with all relevant stakeholders.
• Provide support to stores and first-line customer service teams.
• Deliver administrative support to theB2B department, including:
  • Managing customer inquiries via email.
  • Handling customer contracts and documentation.
  • Maintaining customer records in SAP.
• Monitor and manage incidents within the Marketplace environment.
• Analyze recurring issues and identify opportunities to improve processes, customer experience, and operational efficiency.
• Collaborate with internal teams to implement service improvements and best practices.

The ideal candidate combines strong administrative capabilities with a customer-focused mindset.

• Excellent administrative and organizational skills, with strong attention to detail.
• Customer-oriented mindset and the ability to find practical solutions in challenging situations.
• Strong communication and stakeholder management skills.
• Analytical thinking and a continuous improvement mindset.
• Proficiency in Microsoft Office and experience with systems such as SAP, Oracle, Outlook, and Mirakl.
• Ability to work independently while also being a valuable team player.
• Fluent in Dutch and French (spoken and written).