Vacature is actief
CUSTOMER EXPERIENCE & QUALITY LEAD
Salaris niet gespecificeerd
HOUSE OF RECRUITMENT SOLUTIONS BVBruxelles
Over deze vacature
- Our client is a leading European consumer services organization operating across multiple international markets.
- Recognized for its customer-centric approach, the company continuously invests in service excellence, operational efficiency and process improvement.
Jobomschrijving
- Monitor and assess customer interactions and service quality performance to identify trends, gaps and opportunities for improvement.
- Design, coordinate and manage customer experience assessment programs, including quality audits and mystery shopping initiatives across multiple countries.
- Analyze customer feedback, operational performance metrics and quality data to support informed decision-making.
- Map and evaluate customer journeys across channels, identifying friction points and recommending practical improvement actions.
- Collaborate with operational and regional stakeholders to support the implementation of service quality and customer experience initiatives.
- Prepare insightful reports, dashboards and presentations for leadership teams, translating data into clear business recommendations.
- Bachelor's or master's degree, or equivalent professional experience.
- 3-5 years of experience in Customer Experience, Service Quality, Operational Excellence, Business Analysis or a related field.
- Strong analytical mindset with the ability to interpret complex data, identify trends and transform insights into actionable recommendations.
- Advanced proficiency in Excel, Power BI and reporting tools.
- Excellent communication and stakeholder management skills, with the ability to work effectively in a multicultural environment.
- Able to work autonomously in a cross-functional environment.
- Fluent in English and French or Dutch; additional European languages are considered an asset.
- Flexible to travel across Europe (approximately 20%).
Marktinzicht
2 513 €
2 513 €2 513 €
Ontdek gerelateerde vacatures
Soortgelijke banen
Bekijk alle soortgelijke vacatures
HOUSE OF RECRUITMENT SOLUTIONS BV
Internal Sales Medewerker
Salaris niet gespecificeerd
HOUSE OF RECRUITMENT SOLUTIONS BV
Account Manager Horeca & Nightlife
Salaris niet gespecificeerd
HOUSE OF RECRUITMENT SOLUTIONS BV
Chauffeur C ADR
Salaris niet gespecificeerd
HOUSE OF RECRUITMENT SOLUTIONS BV
Planner & Customer Service Medewerker
Salaris niet gespecificeerd
HOUSE OF RECRUITMENT SOLUTIONS BV
Dossierbeheerder
Salaris niet gespecificeerd
HOUSE OF RECRUITMENT SOLUTIONS BV
PROJECT COORDINATOR LANDSCAPING
Salaris niet gespecificeerd
Veelgestelde vragen
Welk salaris kan ik verwachten?
Deze vacature toont geen salaris. Vergelijkbare rollen in Bruxelles betalen vaak rond 2 513 € (mediaan van 19 vacatures).
Hoe solliciteer ik op deze vacature?
Open de oorspronkelijke bronpagina en neem daar contact op met de werkgever. Finder rekent werkzoekenden nooit iets.
Zijn deze vacatures actueel?
Ja. Finder vernieuwt regelmatig vacatures uit openbare bronnen en verwijdert gesloten aanbiedingen.
Waar kan ik het soort dienstverband en de werkvorm zien?
De belangrijkste voorwaarden vindt u boven de beschrijving. U kunt ook gerelateerde vermeldingen openen voor HOUSE OF RECRUITMENT SOLUTIONS BV en Bruxelles.