Facility Manager - Soft Services

Our client is a global provider of integrated workplace and facilities management solutions, partnering with major organisations to enhance performance, reduce operational costs, optimise building environments, and create workplaces that support innovation and employee engagement.

• Lead, inspire, and mentor on-site workplace and facilities teams, fostering a culture of service excellence.
• Adapt global workplace programs to local needs while maintaining consistent quality standards.
• Manage operational budgets with discipline, identifying efficiencies and cost-saving opportunities
• Oversee procurement, supplier sourcing, and vendor performance to ensure maximum value.
• Serve as the primary contact for workplace inquiries and service requests, ensuring swift, high-quality resolutions.
• Gather and analyze user feedback to continuously improve workplace experience standards.
• Build strong relationships with local leadership, providing insights, recommendations, and performance reporting.
• Deliver compelling reports that translate operational data into meaningful improvements.

• Takes ownership, operates proactively, and drives initiatives independently.
• Demonstrates excellent judgment, problem-solving abilities, and fast decision-making under pressure.
• Champions a customer-first mindset, prioritizing employee needs and workplace quality.
• Skilled in influencing, relationship-building, and cross-functional collaboration.
• Strong financial acumen with experience managing budgets and procurement processes.
• Bachelor's degree preferred, with 3-5 years of relevant experience; facility management certifications are a plus.