Service Planner

• Receive and transact customer service requests
• Creation of Cost Estimates in SAP and follow up on them
• Transact all service orders in SAP and other service-related IT-systems
• Communicate with customers to agree on quotations and set up job schedule.
• Timely job closure in the systems
• Establish effective relationships with technicians, customers and coworkers by responding to all communications quickly and professionally
• Prepare the reports required.
• Administrate, monitor and update all Work-In-Progress (WIP) on daily basis.
• Liaise with Logistics team continuously on all parts / materials delivery to satisfy commitment.
• Take care of sub-contracting and sub-supplier's activities i.e. price verification, Purchase Order issuance, delivery and payment approval.
• Prepare shipping papers where necessary
• Transact pool/certified orders (refurbished equipment)
• Arrange accommodation and travel for service engineers in case of field service

Scope of the job

• KPIs: Service Work in Progress (WIP), Net Promoter Score (NPS), Operational Excellence KPIs
• What you can expect from us: Incooperation Programm on products (Rotary vane pumps and leak detector)

Degree Level – to be defined in accordance to local needs

• Minimum of 3 years working experiences in customer care

Knowledge Areas:

• Excellent client-facing and internal communication skills
• SAP transactions (SD and CS module)
• Computer literate (Word and Excel)
• Work-In-Progress management

Critical Skills (Atlas Copco 9 Core Competency based evaluation)

• Keep commitment to customers
• Work with the Atlas Copco „The Way we do things“
• Be confident to be an important face to the customer and be strongly service minded
• Show courage and integrity
• Demonstrate efficiency and accuracy
• Learn to develop and update skills
• Sharing expertise and experiences with others to ensure lessons learned
• Effective and clear communication