Support Engineer

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.

• Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
• Be a local point of contact for the technical teams and provide remote hands as required
• Assist with the installation of new or upgraded systems and applications
• Participate in testing and troubleshooting as needed. Involve in project works to local offices
• Provide meeting room support by assisting with the setting-up of video conferences and presentations.
• Monitor videoconferences as required • Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
• Stock management
• Responsible for the New Joiner/ Leaver/ Mover tasks
• Travel to offices to provide on-site support and provide remote hands as required
• Track and document details of work performed including resolution steps in the ITSM
• Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
• Maintain Knowledge Base articles in our ITSM
• Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages

Your profile

• Dynamic personality with the desire to own incidents through to resolution
• Excellent communication skills, both written and oral
• Flexible approach to work with the ability to work effectively under pressure
• Encourages Co-Operative Working

• Ability to work in a fast-paced and dynamic environment