Senior Key Account Manager - Supply Chain & Logistics - Belgium

Our client is a market-leading European provider of logistics, transportation, and supply chain solutions, serving major international brands across the consumer goods and retail sectors. With a strong presence in Belgium and an extensive European network, the company operates in a fast-paced and operationally complex environment where service quality, customer partnership, and continuous improvement are key drivers of success.With a strong footprint in Belgium and a broader European presence, the organisation is currently going through an important phase of growth. This creates a stimulating environment where commercial teams work closely with operational stakeholders to deliver long-term value for customers and drive continuous improvement across the business.

As Senior Key Account Manager, you will be responsible for managing a portfolio of major international accounts. Your primary focus will be to strengthen long-term client partnerships, ensure customer satisfaction, and identify opportunities for sustainable business growth.

Key responsibilities include:

• Acting as the main point of contact for strategic customers across Belgium and Europe.
• Building trusted relationships with senior stakeholders within client organisations.
• Proactively identifying risks, challenges, and opportunities to improve the customer experience.
• Leading contract renewals, commercial negotiations, pricing discussions, and volume agreements.
• Managing customer escalations and coordinating effective solutions with internal stakeholders.
• Working closely with operational teams to ensure service excellence and continuous improvement.
• Monitoring account performance, profitability, and commercial KPIs.
• Coordinating with multiple internal departments and business sites across Belgium.
• Contributing to business development initiatives within existing accounts and identifying selected growth opportunities.
• Frequent travel across Belgium, with occasional travel within Europe.

• At least 5 years of experience in a strategic B2B Key Account Management position.
• Proven experience managing large and complex customer accounts.
• Strong negotiation skills with exposure to senior decision-makers.
• Solid understanding of logistics, transportation, supply chain, or another operationally B2B environment.
• Ability to navigate complex organisations and manage multiple stakeholders simultaneously.
• Highly autonomous, proactive, and capable of taking ownership.
• Strong commercial mindset combined with excellent relationship-building skills.
• Solution-oriented with the resilience to manage challenging situations and customer escalations.
• Analytical, structured, and eager to learn.
• Fluent in French, Dutch, and English.
• Willingness to travel regularly across Belgium and occasionally within Europe.