IT Support (L2)

Our client is a leading international professional services organization known for its high standards, fast-paced environment, and strong commitment to internal service excellence. With a European footprint, the company relies on well-structured IT teams collaborating across multiple offices.

• Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).
• Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
• Manage incidents through a ticketing system and ensure proper resolution or escalation.
• Support network, telephony (VoIP), and mobile (iOS) issues.
• Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
• Document solutions and contribute to continuous improvement initiatives.
• Collaborate with European IT teams on projects and deployments.
• Participate in on-call rotations and occasional out-of-hours work for rollouts or events.

Profile

• Degree in IT or equivalent experience.
• 4 to 6 years of experience in IT support, ideally within a professional services environment.
• Strong technical skills (Windows 11, M365, networking, Citrix, VoIP).
• Familiarity with ticketing tools (e.g., ServiceNow).
• Excellent analytical and problem-solving skills with the ability to prioritize tasks.
• Strong communication and customer service mindset.
• Ability to work under pressure and interact with stakeholders at all levels.
• IT certifications (e.g., A+, Microsoft) are a plus.
• French or Dutch and English