IT Support Engineer – Office 365 & AD (part-time)

Responsibilities

• Provide 1st and 2nd line technical support via call and email intake.
• Manage the end-to-end lifecycle of tickets within the helpdesk management tool.
• Execute technical actions and maintenance tasks based on established processes and checklists.
• Perform hardware staging and configuration for workstations and various peripherals.
• Troubleshoot technical issues related to network connectivity, mobile devices, and conferencing systems.
• Maintain user accounts and access permissions through directory services.

Requirements

• You have 5+ years of experience with Windows 10 and Windows 11 configuration and troubleshooting.
• You bring knowledge of Microsoft Office 365 and productivity software such as MS Visio and Adobe products.
• You possess experience in user management using Active Directory.
• You have a solid understanding of TCP/IP networking, including VLANs, VPN, and WiFi.
• You bring experience with hardware staging and technical support for PC, printers, and peripherals.
• You possess an ITIL certification.
• You're proactive, solution-oriented, and demonstrate strong analytical thinking.
• You possess a valid driving license and have access to a vehicle.
• You are fluent in Dutch, French, and English.

Nice to Haves

• Basic knowledge of DOS commands.
• Experience with VOIP and videoconferencing systems.
• Understanding of domotica and meeting room technologies.
• Basic knowledge of VMware and software virtualization.