Analyst and support application

We are looking for an Application Analyst & Support for one of our customers, a major player in its sector. You will be joining a dynamic team responsible for optimising and supporting business tools.

This role is ideal for an analytical, inquisitive and solutions-oriented professional with an affinity for technology and an excellent sense of service.

Your role will involve supporting applications, analyzing and testing new solutions, monitoring systems performance and contributing to their optimisation.

Analysis & Testing

• Participating in the testing and analysis phases of new solutions.
• Contribute to the development of reporting systems and tools.

Support & User Assistance

• Managing requests and incidents via a ticketing system.
• Providing functional support to internal and external users.

Performance monitoring

• Monitoring and optimising daily processes linked to the applications.
• Analysing any anomalies and proposing appropriate solutions.

Improvement & Optimisation

• Contribute to the development of business tools in conjunction with the technical teams.

• Acting as a key contact for suppliers on interface adjustments and tests.

Profile
✔️ Education: Bachelor's/Master's degree in IT, systems management or similar field.
✔️ Experience: Initial experience in application support, functional analysis or reporting.
✔️ Skills :

• Good analytical skills and excellent command of Excel.
• Ability to understand and optimise business processes.

• Good communication and service skills.

  
  ✔️ Languages: Fluent French or Dutch + good command of English.
  ✔️ Soft skills: Autonomy, thoroughness and team spirit.