Customer Service Representative

In this role, you will be responsible for managing customer orders from A to Z, ensuring an excellent customer experience, and acting as the key point of contact between customers and internal departments. You will work closely with Sales, Supply Chain, Logistics, and Production teams to guarantee smooth order processing and timely deliveries.

Client Details

Our client, an international company operating in the manufacturing sector, is looking for a Customer Service Representative to join its customer-facing team.

Description

In this role, you will be responsible for managing customer orders from A to Z, ensuring an excellent customer experience, and acting as the key point of contact between customers and internal departments. You will work closely with Sales, Supply Chain, Logistics, and Production teams to guarantee smooth order processing and timely deliveries.

• Manage customer orders throughout the entire order-to-cash process.
• Enter and follow up on orders in the ERP system.
• Serve as the primary contact for customer enquiries regarding orders, deliveries, and product availability.
• Coordinate with internal stakeholders to ensure efficient order fulfillment.
• Monitor delivery schedules and proactively communicate any changes or delays.
• Resolve customer issues and identify appropriate solutions.
• Maintain accurate customer records and administrative documentation.
• Support continuous improvement initiatives related to customer service processes.
• Build and maintain strong long-term customer relationships.

• Bachelor's degree or equivalent through experience.
• Previous experience in Customer Service, Order Management, Sales Support, or a similar administrative position.
• Strong communication skills and customer-oriented mindset.
• Fluent in Dutch and English. French is considered an asset.
• Experience working with ERP systems (SAP knowledge is a plus).
• Good command of Microsoft Office, particularly Excel.

• Proactive and solution-oriented.
• Strong organizational skills and attention to detail.
• Able to manage multiple priorities simultaneously.
• Team player with a collaborative mindset.
• Resilient and comfortable working in a fast-paced environment.
• Customer-focused with excellent relationship-building skills.