Customer Service Specialist (English + Spanish)

Short description

Are you a customer-focused and well-organized Customer Service Specialist who enjoys taking ownership from A to Z? For an international technology company in the Zaventem region, we are looking for a communicative professional who will guide customers throughout the full after-sales process. You will become the central point of contact for your own customer portfolio and work closely with Sales, Service, Supply Chain, Logistics and Finance.

You will join an international and multicultural environment where customer focus, collaboration and responsibility are key.

Role

As a Customer Service Specialist, you are responsible for following up customer files throughout the full Order-to-Cash process. You make sure customers are supported correctly, timely and professionally, while coordinating internally with different departments to follow up questions, orders, deliveries and service requests.

Your responsibilities include:

• managing and following up the full Order-to-Cash process;
• acting as the first point of contact for your own customer portfolio;
• handling customer questions, orders, deliveries, invoicing and claims;
• coordinating service requests in collaboration with Field Service Engineers;
• liaising with internal teams such as Sales, Service, Supply Chain, Logistics and Finance;
• following up the spare parts process;
• preparing small shipments via a shipping platform;
• exceptionally helping with larger or heavier parts, using an electric pallet stacker or manual pallet jack;
• contributing to a customer-focused and efficient way of working within the Customer Service team.

Profile

We are mainly looking for someone with the right mindset: customer-focused, responsible, structured and strong in communication. You do not need a technical background, but you should feel comfortable in an international B2B environment.

You recognize yourself in the following profile:

• you have experience in Customer Service, Customer Care, Internal Sales, Order Management or a similar customer-facing B2B role;
• you take ownership and follow up customer questions carefully from start to finish;
• you work in a structured, organized and solution-oriented way;
• you communicate smoothly with customers and internal stakeholders;
• you feel comfortable in an international and multicultural working environment;
• you enjoy collaborating with different departments;
• you are proactive and think along in the interest of the customer;
• you have experience with CRM or ERP systems; experience with Salesforce is a plus;
• you speak and write fluent English and Spanish;
• knowledge of Arabic is a strong asset;
• knowledge of French or another European language is a plus.

More important than specific system knowledge is your attitude: you take responsibility, communicate clearly and want to provide customers with a professional service.