Digital Adoption & Change Enablement Lead – IT Transformation

Responsibilities

• Maintain and enhance change management frameworks, methodologies, and specialized toolkits.
• Support the growth and maturity of the digital change management and functional system owner communities.
• Lead change management activities, including the development and execution of communication and engagement plans.
• Conduct stakeholder mapping and impact assessments for global digital system implementations.
• Coordinate training initiatives and capability-building journeys to foster digital adoption.
• Facilitate community events and workshops to capture and integrate best practices into existing methodologies.

Requirements

• You possess a mandatory Prosci ADKAR certification.
• You have 3+ years of experience in Change Management, specifically in communication planning, stakeholder mapping, and adoption strategies.
• You bring 3+ years of experience in IT project environments, focusing on digital transformation and system implementations.
• You possess knowledge of IT Service Management concepts and methodologies.
• You have strong relationship-building and influencing skills to interact with both technical and business stakeholders.
• You're proactive and possess a hands-on approach to executing operational change activities.
• You are fluent in English.

Nice to Haves

• Previous experience in a technical role such as an Engineer, Developer, or Domain Lead.
• Knowledge of Agile methodologies and exposure to AI, Power Apps, or Copilot.
• Experience building and nurturing Communities of Practice.
• Experience supporting large-scale digital transformation programs in a global matrix organization.