Inside sales administrator

Our client is a well-established and specialized company operating in the field of machinery and railway equipment. They are known for their dynamic SME environment and strong team collaboration.

The Internal Sales Representative plays a key role in supporting the sales team by managing quotations, processing orders, and ensuring smooth communication between customers, suppliers, and internal departments.

Key Responsibilities

• Receive and handle price requests via email, phone, and other channels
• Request quotations from suppliers and negotiate pricing and conditions with the Sales Director
• Prepare and send customer quotations
• Enter offers and orders into the ERP system (knowledge of Navision or Business Central is a strong asset)
• Follow up on ongoing quotations in collaboration with the sales team
• Monitor and manage ongoing orders (delivery timelines, framework agreements)
• Handle customer complaints and provide appropriate solutions
• Send payment reminders when required
• Collaborate closely with the administrative team
• Support the preparation of trade shows and exhibitions
• Assist in preparing orders and coordinating shipments
• Ensure electronic registration of warehouse entries and exits
• Participate in inventory counts when needed
• Provide occasional support in the warehouse (receiving and shipping goods)

Profile

• Bachelor's degree or equivalent experience
• Previous experience in a back-office or order processing role
• Strong knowledge of Microsoft Office
• Trilingual: Dutch / French and English or German
• Detail-oriented, stress-resistant, and versatile
• Reliable, consistent, and commercially minded

Nice to have:

• Knowledge of ISO 9001 and/or VCA standards