Strategic Consultant - Enterprise

Apicbase is a fast-growing SaaS scale-up on a mission to transform how the hospitality and food & beverage industry manages its operations. Our platform is trusted by the world's most ambitious restaurant groups, hotel chains, and foodservice operators and we're just getting started.

We're looking for a Strategic Account Manager who thrives in a high-growth environment, thinks commercially, works data-driven, and knows how to build lasting strategic partnerships with enterprise clients.

Your Role

You own a portfolio of key accounts and you take that ownership seriously. You're the strategic partner your clients didn't know they needed, and you make sure they always do.

• Embrace an agentic way of working: you leverage AI tools and automation to work smarter, move faster, and deliver more value to your clients and your team.

• Act as a trusted advisor not just a point of contact. You think ahead, flag challenges before they become issues, and bring solutions to the table.

• Retain and grow your client portfolio through proactive business reviews, health checks, and a sharp eye for risk and opportunity alike.

• Upsell and expand accounts by understanding your clients' strategic goals and connecting them to the full value of the Apicbase platform.

• Engage senior stakeholders across operations, finance, and C-level — you're comfortable holding strategic conversations at every level of an organization.

• Onboard and implement new enterprise clients with confidence, navigating complex setups and multi-stakeholder environments from day one.

• Drive adoption through data: you use platform insights, usage metrics, and KPIs to guide conversations and demonstrate ROI.

Your Profile

• Proven experience in account management, customer success, or a commercial role, ideally in SaaS, hospitality tech, or a B2B scale-up environment.

• Commercial mindset: you understand the full revenue cycle and know how to grow an account strategically, not just maintain it.

• Data-driven by nature: you're fluent in dashboards, KPIs, and business insights, and you use data to back every recommendation.

• Strong with complexity: large implementations & multiple stakeholders - you don't shy away, you step up.

• Stakeholder management at its best: you build trust quickly, communicate with clarity, and know how to align different interests.

• Scale-up mentality: you're energized by change, comfortable with ambiguity, and thrive without a corporate playbook.

• Curious about technology: AI, automation, agentic workflows: you're not just aware of these trends, you actively apply them.

• Native Dutch speaker with strong English skills. French is a definite plus.

• A team player at heart: you enjoy being around driven, like-minded colleagues and thrive in an office environment (Antwerp) where energy, ideas, and ambition are contagious.