Sales Support German speaker

Our partner is part of an international company operating in the retail industry. To strengthen their Sales Support team, they are looking for a German-speaking Sales Support Specialist to assist both Account Managers and customers throughout their projects.

You will join a dynamic and sustainable work environment where growth, collaboration, and respect are at the heart of the company culture. Thanks to a structured onboarding program, you will quickly get up to speed and become a valued member of the team from day one.

What will you do?

• You will work closely with our distributor network & managing projects.
• You will advise customers on the best solutions.
• Throughout each project, you will build and maintain strong commercial relationships with your customers.
• You will manage the entire order process, from design and quotation through to production, delivery, and after-sales follow-up.
• You will communicate daily with customers and suppliers to ensure orders are completed accurately and on time.
• You will handle customer complaints professionally by investigating issues and implementing appropriate solutions, working closely with the Account Manager when needed.
• You will monitor backorders and process product returns accurately and efficiently.
• You will ensure accurate invoicing, prepare credit notes, and follow up on outstanding payments.

We are looking for a commercially driven professional who:

• Has a strong customer focus and is passionate about delivering excellent service.
• Thrives in a dynamic environment and enjoys learning new skills.
• Takes initiative and enjoys working on a variety of projects.
• Is organized, detail-oriented, and able to manage multiple priorities efficiently.
• Has a positive attitude and enjoys collaborating as part of a team.
• Has a hands-on mindset with strong problem-solving skills.
• Is fluent in German and English, knowledge of Dutch is a strong advantage.
• Is proficient in Microsoft Office, including Outlook, Word, and Excel.