Sales Support Administrator - Nordics/Baltics/Balkan

Our client, a Belgian manufacturer and distributor, is actively looking for a Sales Support Specialist as an extension of the current team. This company has a very international scope and is fast growing. Currently they are looking for a new colleague to expand and support the Nordics/Baltics.

The company is located in the region of Schelle/Boom and easy accessible by car, train or bike

As Sales Support Representative for the Nordics/Baltics Market you are responsible for the following tasks:

• You will be responsible for the entire order-to-cash process; from order processing and follow-up to shipping, invoicing and after sales
• Configure the most optimal container/truck load
• Provide support to the Account Managers in your region
• Product & Pricing Management: propose equivalent products to customers, give discounts on the gross price, prepare price lists,... in consultation with the account managers
• You act as a central point of contact for the distributors in your region
• You are the key figure between the internal organization and the customer. You will have to coordinate on a regular basis with various internal departments (traffic department, production, sales, marketing ...)
• You will work in close contact with production to avoid peaks and lows in the production and supply chain.
• Daily customer contact in which you will be responsible for implementing and translating the commercial strategy: upselling / cross-selling, pushing marketing & promo actions, collecting & mapping customer information in the CRM, ...

You will report to the Sales Support Coordinator of your region.

• You have relevant experience in Customer Service positions (order to cash) or you are a motivated JUNIOR
• You are fluent in English, knowledge of Dutch is a plus
• You like internal (logistics department, sales, marketing) and external (clients, distributors) contact
• Knowledge of SAP is a plus
• Diplomatic and assertive communication style
• You are a born problem solver
• You are a result oriented team player
• Accurate and stress-resistant