Customer Service Representative (met kennis scheepvaart)

The company is an international player in the chemical industry, focused on producing basic raw materials derived from oil and gas. These materials are used by other companies to manufacture products such as packaging, plastic components, industrial applications, and consumer goods.

Operating on a global scale, the organization combines manufacturing, logistics, and international trade within a highly integrated business model. The work environment is strongly process-driven, with a focus on quality, supply chain excellence, and customer satisfaction.

In addition, the company places a strong emphasis on innovation and sustainability, investing in more efficient production processes and the development of increasingly recyclable materials.

Job Description

In this role, you will play a central part in processing and managing customer orders within an international environment. You will ensure smooth administrative handling while monitoring quality, timelines, and communication throughout the entire order lifecycle.

Key Responsibilities

• Coordinate and manage the complete order process from request to delivery
• Process sales orders and quotations with a strong focus on accuracy
• Liaise with internal departments regarding product availability, deliveries, and invoicing
• Prepare and manage export documentation for international shipments
• Handle returns and follow up on customer complaints
• Keep customers informed about order status and deliveries through reporting tools
• Maintain proactive communication with stakeholders, including customers, Sales, Supply Chain, and Finance teams
• Prepare and distribute reports on order status, deliveries, and critical issues
• Identify potential bottlenecks within processes and contribute to improvement initiatives
• Participate in internal meetings and collaborate with various departments

Requirements

• Bachelor's degree or equivalent through experience
• 1 to 3 years of experience in customer service, administration, or order management
• Experience in an international environment is a strong asset
• Experience in the shipping industry
• Experience with shipping documents (Sea Waybill, Bill of Lading,...)
• Good knowledge of Microsoft Office applications (Excel, Teams, Power BI)
• Knowledge of Incoterms and international payment terms is considered an advantage
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Highly detail-oriented with a strong focus on quality and accuracy
• Proactive and solution-oriented mindset
• Customer-focused with excellent communication skills
• Team player who thrives in an open and collaborative working environment
• Able to work independently with a hands-on approach
• Fluent in English, both written and spoken. Knowledge of Italian, Spanish, or any other additional language is a plus.