AGO Office: Software Quality & Testing Engineer

For our client, an international leader in high-tech machine building and coating technology, we are looking for a Software Quality & Testing Engineer with a strong affinity for customer support. In this pivotal role, you will bridge the gap between software development and real-world application, ensuring the stability and reliability of a complex industrial software platform while actively scaling our support activities.

Software Support & Troubleshooting

• Analyze, reproduce, and resolve incidents across test, staging, and production environments to minimize implementation risks for our clients

• Investigate logs, error messages, and system behavior to identify root causes

• Distinguish between software bugs, configuration issues, data discrepancies, and user inquiries

• Maintain a prioritized list of improvement opportunities to focus the team on high-impact fixes

• Communicate clearly with clients regarding status updates, explanations, and practical workarounds

• Take full ownership of issues from the initial report through to resolution and validation

Quality Improvement, Testing & QA Tooling

• Translate recurring or critical support cases into robust test cases and regression scenarios

• Validate bug fixes and perform targeted regression and smoke tests

• Contribute to automated tests for C#/.NET backend services and Angular frontend applications

• Utilize various testing approaches, including unit, integration, end-to-end, and contract testing

• Work with UI and E2E frameworks such as Cypress, Playwright, or Selenium

• Support non-functional testing, including performance and reliability checks

Collaboration & Continuous Improvement

• Act as a "reality check" from the customer's perspective in engineering and quality discussions

• Contribute to improvements in logging, diagnostics, and overall product usability

• Maintain and improve support processes, guidelines, and documentation for known issues

• Participate in international deployments and commissioning projects (approximately 15% travel)

• Participate in a standby rotation (1 week out of 3) for urgent out-of-hours support

• Several years of experience in software testing, quality engineering, or software development

• Strong knowledge of C#/.NET (backend) and experience with modern web applications (Angular is a plus)

• Familiarity with test automation, CI/CD pipelines, and container environments (e.g., Kubernetes)

• Strong analytical mindset with the ability to translate complex customer problems into testable scenarios

• A clear communicator who is quality-driven, pragmatic, and comfortable in client-facing roles

• Willingness to participate in a 1-in-3 standby rotation for urgent support

• Readiness to travel internationally (approx. 15% of the time) for on-site commissioning