Satellit - IS Functional Analyst (Web Functional Analyst)

Join Satellit as a Functional Analyst responsible for shaping and documenting requirements for a B2B web portal and other digital customer channels used by Sales and Customer Operations. You will run stakeholder discovery, convert needs into development-ready specifications and user stories, MAP and model end-to-end processes, assist testing and user acceptance efforts, help resolve operational incidents, and produce clear solution documentation and training materials.

Who are you?

• UX / customer-centric design
• Azure DevOps
• Agile
• Salesforce
• Documentation and visualization
• Content Management Systems
• Change management
• Process modeling
• Stakeholder communication
• Workshop facilitation
• Magnolia
• BPMN
• UML
• SAP
• WebServices
• QA and UAT

• Bachelor's degree in Computer Science, Information Technology, Business Administration or a related discipline (or equivalent experience).
• Between three and five years of hands-on experience in a Functional Analyst or similar role.
• Practical exposure to the Energy or Utilities industry.

What will you do?

• Plan and lead discovery workshops and requirements sessions with business stakeholders to capture needs, clarify scope and prioritize digital initiatives.
• Translate stakeholder requests into organized functional specifications, decomposed user stories and measurable acceptance criteria.
• Create and maintain process and solution models using standard notations (for example BPMN or UML) to define functional boundaries and workflow sequences.
• Work closely with development and QA teams to verify correct implementation, oversee interfaces between systems, and support quality assurance and user acceptance testing.
• Triage and support resolution of production incidents, deliver targeted short-term fixes in CRM and web channel components, and assist change adoption.
• Produce concise, well-structured documentation and visual guides, prepare user training materials, and contribute to ongoing improvements in process documentation.

Technologies (mandatory)

• QA
• Acceptance Test
• UX
• Microsoft Azure DevOps
• CMS System
• agile
• WebService
• Magnolia
• SAP
• UML
• Salesforce
• Business Process Model And Notation