Field Service Engineer EMEA

As a field service engineer, you'll be the technical expert customers rely on to keep their industrial equipment running smoothly.

You'll work both on-site at customer facilities across the EMEA region and at the technical service center in Merchtem, combining hands-on troubleshooting, maintenance, and repairs with direct customer support.

Your responsibilities will include:

• Technical troubleshooting: Diagnose, analyze, and resolve issues with industrial measurement equipment, electronic systems, and process control technologies.
• Installation & commissioning: Install, configure, and commission advanced technical equipment at customer sites throughout the EMEA region.
• Maintenance & repairs: Perform technical repairs, preventive maintenance, and failure analysis, both on-site and at the workshop in Merchtem.
• Customer support: Provide professional technical assistance, both remotely and in person, ensuring customers receive efficient and reliable solutions.
• Technical training: Guide customers in the correct use, maintenance, and operation of their equipment.
• Continuous improvement: Collaborate with international engineering and technical teams to identify recurring issues and contribute to product and service improvements.
• Reporting & follow-up: Document technical interventions, maintain accurate service records, and take ownership of your assigned cases from start to finish.

You'll spend approximately 40–50% of your time travelling internationally, while the remaining time will mainly be dedicated to technical repairs, diagnostics, and support activities at the Merchtem service center.

What makes you a great match?

• You are fluent in Dutch, French, English, and German, allowing you to communicate confidently with customers and colleagues across the EMEA region.
• You have a solid understanding of electrical systems, industrial electronics, and wiring.
• You have hands-on experience in troubleshooting and repairing industrial electronics or control systems.
• Ideally, you have at least 2 years of experience in field service, industrial maintenance, or a manufacturing environment.
• Experience with measurement equipment, process control systems, or industrial communication protocols (Modbus, EtherNet/IP, PROFINET, and PROFIBUS) is a strong advantage.
• You're independent, proactive, and reliable, taking full ownership of your tasks and following through on your commitments.
• You're customer-oriented and communicative, keeping customers and colleagues informed throughout the process.
• You're comfortable working with targets, KPIs, and service deadlines while maintaining high-quality standards.
• You're flexible and enthusiastic about international travel (approximately 50%), including overnight stays across the EMEA region.
• You hold a valid driver's license and have a clean driving record.