Customer Operations Specialist

is a multinational manufacturer of chemicals.

• Point of contact for the customer - responding to requests, solving issues and ensuring a great customer experience

• Managing the entire sales order process operations for EMEA region - handling the entire cycle including organizing transport and logistical aspects, liaising between different departments, service providers and providing on-time information to customer

• Ensuring that all the movements from the Production and Storage sites are made with correct documentation and declarations, particularly for hazardous goods

• Liasing with Sales, Product marketing and Supply Chain departments to align on terms and conditions, product availability, prices, credit limits, payment terms etc.

• Processing documentation requests (questionnaires, certifications, SDS and technical product information;) after sales

• Experience in Customer Service with strong background of Logistics

• Bachelor Degree in Business Administration/Logistics/...

• Excellent and efficient communicator

• Hands -on, result driven, someone who meticulously maintains records to comply with internal and external procedures and policies.

• IT literacy (Office, SAP).

• A full work permit for Belgium