Customer Service DACH for the Medical Sector

Our client is an international company specialized in medical supplies and accessories.

As a Customer Service DACH for the medical sector your responsibilities are:

• Manage customer inquiries and provide accurate information in a timely manner.
• Process orders and ensure correct documentation for the medical sector.
• Coordinate with internal teams to address and resolve customer issues effectively.
• Monitor and follow up on deliveries to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Support customers with product-related questions and technical assistance.
• Identify opportunities for process improvements within customer service operations.
• Ensure compliance with industry regulations and company policies.

A successful Customer Service DACH for the medical sector should have:

• Proficiency in German and English, both written and spoken.
• Knowledge of customer service processes and tools.
• Experience in SAP is a big plus
• Strong organisational and problem-solving skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Customer-oriented mindset with excellent communication skills.