Workplace Lead - Financial Services - Brussels

Are you passionate about delivering an outstanding employee technology experience? Do you enjoy acting as the bridge between business needs and IT services? Are you looking for a role where you can shape and improve the modern workplace within a growing international organization?

As Workplace Lead, you will own and continuously enhance the digital workplace environment, ensuring employees have the tools, support, and technology they need to perform at their best.You will act as the key point of contact for workplace services, driving service excellence, managing vendors, and supporting digital transformation initiatives across the business.Key Responsibilities

• Define and execute the Digital Workplace roadmap in line with business objectives.
• Ensure the reliability, performance, and continuous improvement of workplace technologies and collaboration tools.
• Manage end-user computing services, collaboration platforms, devices, and workplace-related infrastructure.
• Oversee external IT service providers and ensure agreed service levels are met.
• Monitor user satisfaction, identify areas for improvement, and implement best practices to enhance the employee experience.
• Lead workplace-related projects, including technology rollouts, migrations, and process improvements.
• Collaborate closely with business stakeholders to understand operational needs and translate them into effective technology solutions.
• Support IT governance, cybersecurity, and compliance initiatives related to workplace services.
• Manage budgets and contracts within the workplace domain.
• Contribute to shaping a modern, efficient, and user-centric technology environment.

Profile

• Several years of experience in Digital Workplace, End-User Services, IT Operations, or Workplace Management.
• Strong knowledge of Microsoft 365, collaboration platforms, device management, and modern workplace technologies.
• Experience managing third-party vendors and service providers.
• Excellent stakeholder management and communication skills.
• Strong customer-service mindset with a focus on delivering high-quality user experiences.
• Ability to work autonomously in a fast-paced, international environment.
• Fluent in English; additional European languages are considered a plus.