Customer Experience & Operations Administrator

Our client is looking for a highly organised Customer Experience Operations Administrator to support the smooth running of its European operations. Acting as a key administrative link between Customer Care, Finance, Supply Chain, and Warehouse teams, this role offers a broad scope of responsibilities in a dynamic international environment.

Client Details

Our client is an international organisation operating within a highly regulated and innovative industry. From its European hub in Brussels, the company supports customers across multiple European markets, delivering high-quality solutions and services while maintaining a strong focus on customer satisfaction, collaboration, and operational excellence.

Description

Invoicing & Financial Administration

• Prepare, verify, and process invoices for customer service activities across European markets.
• Review work orders, service reports, and supporting documentation prior to invoicing.
• Follow up on missing, incomplete, or inaccurate information.
• Collaborate closely with Finance to ensure accurate and timely billing.

Administrative Support

• Maintain and update administrative records and documentation.
• Ensure data accuracy within ERP and CRM systems.
• Provide administrative support to Customer Experience and Customer Care teams.
• Prepare, monitor, and manage a variety of operational documents and reports.

Supply Chain & Warehouse Support

• Provide administrative back-up for spare parts order processing.
• Support logistics and warehouse administration activities.
• Assist with shipment documentation and transportation-related paperwork.
• Act as a flexible support resource during peak periods or colleague absences.

International Coordination

• Communicate regularly with customers and colleagues across Europe.
• Support cross-functional collaboration between various departments and countries.

• Bachelor's degree or equivalent through experience.
• Previous experience in an administrative, customer service, or commercial support role.
• Experience with invoicing or billing processes is a strong advantage.
• Strong organisational skills with excellent attention to detail.
• Customer-oriented mindset and effective communication skills.
• Ability to prioritise tasks and manage multiple responsibilities simultaneously.
• Flexible, proactive, and supportive team player.
• Capable of working independently while maintaining strong collaboration with colleagues.
• Good knowledge of Microsoft Office applications.
• Experience with ERP systems is an advantage; SAP knowledge is considered a plus.
• Fluent in Dutch and French
• Knowledge of German is highly desirable
• Good level of English