Implementation & Operation Expert

Robert Half is currently recruiting an Implementation & Operations Expert (M/V/X) - Antwerp.

Our client is an innovative and fast-growing organization active in a regulated and highly specialized service environment. The company combines operations, technology, and compliance to deliver secure and efficient solutions for clients and partners across Europe.

The scope of responsibilities for this job as Implementation & Operations Expert (M/V/X) include:

• You coordinate the day-to-day operational collaboration with internal teams, external partners, and service providers to ensure smooth and efficient payment service delivery.
• You take ownership of the onboarding of new clients and partners, guiding them through the full implementation journey and ensuring a seamless transition into operations.
• You manage contracting, implementation, and service delivery processes related to work-related payment solutions while ensuring timelines, requirements, and compliance obligations are met.
• You monitor operational performance by tracking milestones, dependencies, risks, and issues, and you take proactive action to safeguard service continuity and successful delivery.
• You ensure the accurate and timely execution of salary payments, employee payments, authority payments, and other employer-related payment flows with a strong focus on quality and operational excellence.
• You identify opportunities for process optimization and operational standardization and translate these into scalable and efficient ways of working.
• You monitor service level agreements, service quality, and customer satisfaction, using performance data and stakeholder feedback to drive continuous improvement.
• You act as the escalation point for operational challenges and coordinate solutions with internal stakeholders, service providers, and external partners to minimize business impact.
• You prepare, analyze, and follow up on operational reports, KPIs, and management information to support decision-making and performance management.
• You build strong relationships across Sales, Operations, Compliance, Legal, and Finance, as well as with external partners, to ensure effective cross-functional collaboration.
• You support the further development and growth of the service offering by contributing operational expertise, implementation best practices, and customer-focused improvements.

The requested qualifications for this job include:

• You hold a bachelor's degree in business administration, Applied Economics, Business Engineering, Economics, or a related field, or you have built equivalent expertise through experience.
• You have at least five years of relevant experience in implementation, operations, service delivery, project coordination, and/or process improvement.
• You have strong organizational and coordination skills, and you can manage multiple activities and stakeholders at the same time.
• You have experience working with internal and external stakeholders, partners, and suppliers, and you are comfortable acting as a key point of contact.
• You work in a proactive and structured way and are known for your solution-oriented mindset.
• You combine strong analytical skills with a clear focus on quality, efficiency, and continuous improvement.
• You have an affinity with payroll, payments, financial services, or fintech, which is considered a strong asset.
• You communicate fluently in Dutch and English, and you build effective relationships with a wide range of stakeholders.