ASSISTANT OPERATIONAL MANAGER

You are a hands-on presence on the floor, working closely with our local restaurant teams to ensure the Mission Masala standards are consistently delivered. You are a key link between our restaurants and management, supporting teams in their day-to-day operations, setting clear expectations, and helping create an environment where both our guests and employees have a great experience.

• Motivate and drive the moral of the teams.
• Be present on the floor and rotate locations (min x1 day a week in each restaurant).
• Communicate and implement new seasonal menus.
• Give honest and clear feedback to the teams in the locations. Report back to the management team.
• Organize & (re-)structure operations where needed.
• Maximise the profits and efficiency from service: e.g., gift vouchers, rums, tips, extra drinks and upselling on menu.
• Help cover holidays for fixed key positions of FOH.
• Maintain staff costs within its margins.
• Customer Reviews: weekly touch base with teams.
  Analyse the reviews – follow up with the teams on these.
• Train service and bar staff together with our operational manager: Ensure every new member is given the same intro training, follow up and give guidance and re-direct into the right way.
• Update all training documents.
• Updating other admin documents from the restaurants like login list/contact list/location manuals...
• Organise staff activities.
• Keep an eye on order, hygiene, maintenance of the building, infrastructure, stocks, …
• Join us for the startup of new locations to get the new teams up and running.

• Flexible in workdays and hours

• Ready to travel to Gent, Antwerp and Brussels

• In possession of a driver's license

• Eye for details

• Team player that is a hospitality god and good in giving constructive feedback