Junior Dispatcher & Customer Service Coordinator

As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.

You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.

Client Details

Our client is an international market leader active in sustainable water and hygiene solutions. With a strong focus on innovation, service quality and customer satisfaction, the company supports businesses and private customers in improving everyday comfort, safety and efficiency.

Description

As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.

You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.

Your responsibilities

• Planning and scheduling interventions for field technicians
• Acting as the main point of contact for customers by phone and email
• Providing administrative support and ensuring accurate data management
• Following up on service requests, maintenance visits and customer inquiries
• Coordinating with technicians to ensure efficient route planning
• Updating customer files and maintaining accurate records
• Monitoring ongoing interventions and communicating updates to customers

Collaborating closely with colleagues from Customer Service, Operations and Sales

We are above all looking for someone with the right mindset and motivation.

You are:

• Fluent in Dutch and French
• Enthusiastic, positive and eager to learn
• Customer-oriented and solution-driven
• Well-organised and able to manage different priorities
• A strong communicator who enjoys helping people
• Comfortable working in a dynamic environment
• Proactive and not afraid to take initiative
• A real team player with a hands-on attitude

Previous experience in administration, customer service, planning or dispatching is a plus, but not essential. Motivation, energy and the willingness to grow are what matter most.