WEEKENDSHIFT Customer Service Officer Dutch-Polish-English – Multilingual Support Champion

Are you ready to join a vibrant, multicultural team that helps people in need every single day? As a Customer Service Officer, you’ll play a key role in ensuring that drivers with broken-down vehicles or trucks get back on the road quickly and safely. You’ll work closely with your team lead and helpful colleagues, gaining exposure to people from diverse backgrounds and learning new skills all the time.

On a typical day, you’ll handle incoming phone calls and emails, respond to customer inquiries, and coordinate with various parties to ensure efficient solutions. You’ll gather information, verify data accuracy, and provide technical support by communicating with workshops. Keeping customers and all involved parties updated is crucial, as is monitoring agreements and following up on contract-related issues within set deadlines. Your work week runs Monday through Friday, with the flexibility to help out on Saturdays during busy periods, and you’ll rotate shifts between 7:00 AM and 10:00 PM.

If you’re passionate about helping others, thrive in a fast-paced environment, and enjoy using your language skills every day, we want to hear from you! Apply now to join our team and start making a real impact while growing your career.

• Proficiency in Dutch, Polish, and English (spoken and written); additional languages are a plus
• Strong computer skills, especially with Microsoft Office (Word, Excel, Outlook)
• Effective telephone communication and interpersonal abilities
• Analytical thinking and problem-solving skills
• Customer- and results-oriented mindset
• High degree of accuracy and attention to detail
• Ability to multitask and stay calm under pressure
• Technical knowledge of automotive or tires is a plus
• No specific previous experience required
• Education at higher secondary, associate, or bachelor’s degree level
• Open to candidates at all career levels: starter, junior, medior, senior, executive