Customer Service Manager

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

As a Customer Service Manager your responsibilities are:

• Lead and manage the customer service team to ensure high performance and efficiency.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and improve operational processes to ensure seamless service delivery.
• Handle escalated customer issues and provide effective resolutions.
• Analyse customer feedback and data to identify areas for improvement.
• Ensure compliance with company policies and industry standards.
• Collaborate with other departments to align customer service goals with overall business objectives.
• Prepare and present reports on customer service performance to senior management.

A successful Customer Service Manager should have:

• Master's degree or equivalent higher education qualification
• Minimum 10 years of experience within an industrial or manufacturing environment
• At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management
• Fluent in Dutch, French and English
• Experience in exposure to executive leadership and cross-functional decision-making
  
• Strong background in change management and organizational transformation
• Experience working in complex international B2B environments