Customer Service & Customs Coordinator | West-Flanders Area

Our client is a long-established industrial manufacturer with production sites in Belgium and abroad, supplying high-performance chemical solutions. Supported by private equity investors, the organisation is evolving from a traditional setup towards a more modern, performance-driven operating model. The company is located in the North of the province of West Flanders.

The Customer Service & Customs Coordinator will:

• Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
• Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
• Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
• Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
• Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
• Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
• Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.

The Customer Service & Customs Coordinator we are looking for has:

• At least 3 years of experience in customer service, order management, logistics coordination and/or customs within an international B2B environment.
• A genuine customer-centric mindset and the ability to build strong relationships with both customers and internal stakeholders.
• Experience working with ERP systems (SAP is a strong asset).
• Knowledge of customs processes and international trade compliance requirements.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
• Fluency in Dutch and English; French and/or German are considered an advantage.
• The flexibility and adaptability to thrive in a changing environment and support process improvements.