SERVICES DELIVERY COORDINATOR

The company is een familie bedrijf actief in de Security wereld in België en Nederland.

Your Mission

• Coordinate maintenance contracts and ensure contractual commitments are fulfilled.
• Plan and follow up preventive maintenance activities.
• Coordinate service reviews, reporting activities and follow-up actions.
• Monitor maintenance invoicing, renewals and contract amendments.
• Maintain contract documentation, service procedures and operational records throughout the contract lifecycle.
• Act as the operational reference for maintenance contracts and contract-related information across the company.
• Support engineers and internal teams with contract-related questions.
• Coordinate subcontractors and ensure service activities are properly tracked.
• Support customer communication and manage operational escalations when required.
• Identify risks, priorities and improvement opportunities before they impact service management.

During your journey at Tein Technology, you'll develop expertise in:
• Service Delivery & Contract Management
• Customer Relationship
• Operational Planning & Coordination
• Service Reporting & Business Performance Monitoring
• Mission-Critical Voice, Video & Network Services

POSITION’S REQUIREMENTS
Education, Knowledge & Experience
• Bachelor's degree or equivalent experience.
• Experience in service coordination, operations, administration or customer support.
• Strong organisational and planning skills.
• Interest in technology, customer service and operational excellence.
What Makes You a Great Fit
• Fluent in Dutch and/or French, with a good command of English.
• Highly organised and able to manage multiple priorities simultaneously.
• Customer-oriented with excellent communication skills.
• Proactive, action-driven and comfortable taking ownership.
• Commercial mindset with the ability to identify opportunities and improvements.
• Comfortable coordinating engineers, customers and external partners.
• Structured and detail-oriented without losing sight of the bigger picture.
• Calm and effective under pressure.
• Curious about technology and service management.
• Eager to grow towards a Service Delivery Management role.