Transition Project Manager Service Delivery

Transition Management

• Develop and own the end-to-end transition plan.
• Lead service transition activities from mobilization through hypercare.
• Coordinate all transition workstreams across Honda, and the suppliers.
• Manage dependencies, risks, assumptions and issues throughout the project lifecycle.
• Ensure service continuity is maintained during the migration period.
• Define and manage transition governance structures and reporting.

Service & Process Migration

• Oversee transition of:
  • Service Desk processes
  • Incident Management
  • Request Fulfilment
  • Knowledge Management
  • Escalation Management
  • Service Reporting
  • SLA Management
  • Operational Governance
• Validate operational readiness prior to go-live.
• Ensure all transition deliverables are completed and signed off.

Stakeholder Management

• Act as the primary coordination point between Honda, and the suppliers.
• Facilitate workshops, decision boards and steering committees.
• Communicate progress, risks and key decisions to senior management.
• Work closely with business representatives to minimize operational impact.

Governance & Quality Assurance

• Define KPIs and transition success criteria.
• Establish operational governance forums.
• Ensure compliance with Honda standards, security requirements and ITIL best practices.
• Monitor transition performance and benefit realization.

Change Management

• Support user communication and organizational readiness activities.
• Coordinate training, knowledge transfer and documentation activities.
• Ensure support teams are fully prepared before handover.

Required Experience

• Minimum 8 years of IT Project or Transition Management experience.
• Proven track record delivering large-scale outsourcing or managed service transitions.
• Experience transitioning Service Desk and Workplace Services between providers.
• Strong understanding of:
  • ITIL
  • Service Desk Operations
  • Incident and Request Management
  • Service Governance
  • Vendor Management
  • Knowledge Transfer
• Experience working with multinational organizations.