Helpdesk Technician

We are seeking an energetic and detail-oriented Helpdesk Technician for our 6-month-project in the pharmaceutical industry, based onsite at our Zaventem office. As part of our team, you will play a critical role in preparing and installing IT equipment for clinical studies, working closely with global operational teams, vendors, and clients.

Job Responsibilities:

• Oversee client project provisioning and logistics;
• Assess mobile computing needs for clinical systems;
• Provide procurement support and manage vendor relationships;
• Evaluate shipping options and handle documentation;
• Communicate project status and manage resources;
• Create and update project work plans;
• Ensure compliance with SOPs and project standards;
• Identify and resolve provisioning issues;
• Collaborate with cross-functional teams;
• Assist in project design, testing, and documentation;
• Mentor staff and support business development efforts;
• Perform additional duties as assigned.

• Knowledge of emerging technologies, service delivery, and mobile computing;
• Experience in logistics and telecommunications;
• Strong time management and interpersonal skills;
• Ability to handle challenging situations with patience and respect;
• Experience with global project rollouts;
• Strong technical proficiency and vendor management experience;
• Preferred knowledge of software development and testing;
• Familiarity with cross-functional project management and IT applications;
• Skilled in technical planning and building consensus;
• Effective communication with senior management and direct reports;
• Excellent English written and verbal communication skills;
• Ability to manage multiple projects in a collaborative environment.