Head of Inside Sales & Customer Development

As Head of Inside Sales & Customer Development, you will play a pivotal leadership role within the Belgian organization. You will be responsible for leading a team of 30-35 Inside Sales & Customer Advisors across multiple locations, ensuring operational excellence, commercial performance and an outstanding customer experience.

Working closely with both the Belgian leadership team and international stakeholders, you will translate strategic objectives into clear deliverables driving accountability and ownership.

• Build a high-performing organisation by developing talent, empowering Team Leads and fostering a culture of ownership, accountability and continuous improvement.
• Establish clear performance frameworks, monitor business-critical KPIs and proactively steer the organisation towards ambitious commercial and operational objectives.
• Continuously evaluate and optimise workflows, sales processes and customer interactions to improve efficiency, quality and overall business performance.
• Leverage data, reporting and digital tools to identify trends, generate actionable insights and support informed decision-making.
• Act as the driving force behind operational change, successfully embedding new initiatives, technologies and best practices across the organisation.
• Build trusted relationships with key internal stakeholders, ensuring strong cross functional collaboration and alignment within an international matrix environment.
• Champion a customer-centric mindset by balancing commercial ambition with service excellence and long-term customer value.
• Play an active role within the Belgian Management Team, contributing to the company's strategic direction and supporting its continued growth.

• You hold a Bachelor’s or Master’s degree, providing a strong foundation for a commercial leadership role.
• Proven track record managing larger inside sales, contact centre or customer service teams within a B2B environment preferably within an international and/or matrix driven organisation.
• Extensive people management experience and know how to coach teams towards performance and accountability.
• Strong analytical mindset combined with experience managing performance through KPIs, reporting and data analysis.
• Demonstrated experience improving operational processes and implementing continuous improvement initiatives.
• Excellent stakeholder management skills with the ability to communicate effectively across different organizational levels.
• Comfortable working in a fast-changing environment where adaptability and resilience are essential.
• Affinity with digital transformation, AI tools and process automation is considered a plus.
• Fluency in Dutch, French and English are required.