Infrastructure & IT Support Engineer

We are looking for a hands-on Infrastructure & Support Engineer to provide both local IT support and "hands & eyes" services for remote infrastructure teams at Zedelgem site.

This is a broad and challenging role for a strong IT generalist who enjoys variety and impact, a role that requires a strong sense of ownership and responsibility, a talent for prioritization, documentation, vendor coordination, and high-stake production impacting problem-solving.

The role combines end-user support (1st to 3rd line), infrastructure management, networking -and server support, and on-site technical assistance for corporate IT, OT environments, IoT devices, scanners, and meeting room technologies.

The ideal candidate is a versatile IT generalist with strong troubleshooting skills, networking knowledge, and the ability to effectively bridge local business operations with remote technical teams. This is a full-time onsite contract opportunity.

Responsibilities

• Act as local “hands & eyes” for remote infrastructure teams, including network, server, security, and application support activities;
• Assist central teams with networking and infrastructure issues involving IP, DNS, Wi-Fi, VLANs/trunks, Cisco switching concepts, firewalls, RDP, SMB, ICMP, and local/remote access paths;
• Provide hands-on support to the local IT support team in Zedelgem, for Problem and incident management;
• Support OT/shopfloor-related environments such as PLC/HMI connectivity, scanners, IoT devices, and plant applications where business, supplier, network, firewall, and server teams may all be involved;
• Support meeting room technologies such as Poly, Logitech, Barco, Teams Rooms, Poly Lens, firmware updates, network checks, and vendor coordination;
• Maintain and improve documentation, including IP documentation, troubleshooting procedures, disaster recovery/backup restore notes, and ServiceNow/KB/SharePoint/Confluence knowledge where applicable;
• Coordinate with business stakeholders, vendors, central IT teams, NPO/service providers, and local plant teams to drive issues to resolution, especially when responsibility is unclear or split across teams.

Required experience

• Broad hands-on IT infrastructure and support experience, preferably covering both end-user support and infrastructure troubleshooting;
• Strong networking fundamentals: IP, DNS, Wi-Fi, VLAN, Cisco switching concepts, firewall troubleshooting, and structured OSI-style analysis;
• Practical Windows/Microsoft knowledge, including Active Directory/ENTRAID, domain concepts, Microsoft 365, SSO/MFA/Conditional Access concepts, and endpoint troubleshooting;
• Documentation and knowledge-management skills;
• Excellent communication skills English and Dutch with the ability to work effectively across both remote technical teams and local business operations staff, including calm prioritization during production-impacting incidents.

Preferred experience

• Zebra MC9190 scanner setup/configuration;
• Experience with meeting room technology such as Poly, Logitech, Yealink, Barco, Teams Rooms, and cloud MDM tools such as Poly Lens;
• Experience with ServiceNow is a plus;
• Other networking knowledge including SDWAN & SASE is preferred.