ERP Functional Operations Manager

Our client, specialized in the service industry, is looking for an ERP Functional Operations Manager to support the implementation, stability, and continuous improvement of a company-wide ERP solution (Microsoft Dynamics 365 Finance & Operations).

ERP Master Data & Functional Administration

• Create, maintain, and manage master data within the ERP system (e.g. customers, vendors, items, warehouses, users, dimensions, and organisational structures).
• Ensure data quality, consistency, completeness, and compliance with internal standards.
• Support the configuration of administrative and functional ERP parameters linked to new entities, flows, or organisational changes.
• Apply and maintain a coherent ERP data structure across multiple business units.

Process Structuring & Documentation

• Contribute to the definition and enforcement of clear rules for master data creation and maintenance.
• Help prevent duplications, inconsistencies, and unnecessary data creation.
• Document ERP-related processes, governance rules, and best practices.
• Support the clarification of approval workflows and data ownership responsibilities.

ERP Functional Support & Coordination

• Manage user profiles, roles, and access rights within the ERP.
• Provide functional and administrative ERP support to internal stakeholders.
• Act as a functional reference point between business users and internal/external ERP stakeholders.
• Participate in continuous improvement initiatives related to ERP usage, processes, and adoption.

Hard Skills :

• Proven experience in a functional ERP role, such as ERP Administrator, Functional Analyst, Master Data Specialist, or similar.
• Practical knowledge of Microsoft Dynamics 365 Finance & Operations (or a comparable ERP system) is a strong asset.
• Good understanding of business processes across Finance, Accounting, Procurement, Sales, and Logistics.
• Strong attention to detail, structure, and data quality.
• Ability to work autonomously while collaborating closely with multiple teams.
• Comfortable documenting processes and supporting non‑technical users.

Soft Skills

• Structured, reliable, and methodical working style.
• Strong communication skills and ability to interact with diverse stakeholders.
• Pragmatic mindset with a focus on operational excellence and continuous improvement.