IT Support Specialist L1 - Business Services - Brussels

We are looking for a proactive and customer-oriented IT Support Specialist to join our client's team in Brussels. You will play a key role in providing first- and second-line technical support to end users within a dynamic service-driven environment.

This position requires excellent English communication skills, a strong service mindset, and the ability to thrive in a fast-paced, multicultural setting.

• Provide first IT support to internal users (onsite and remote)
• Diagnose and resolve hardware, software, and network issues
• Manage and track incidents and service requests using a ticketing system
• Install, configure, and maintain IT equipment (laptops, desktops, mobile devices)
• Support Microsoft environments (Windows, Office 365, Teams, etc.)
• Escalate complex issues to higher-level support teams when required
• Ensure timely resolution of incidents within SLAs
• Deliver a high level of customer service and user satisfaction
• Contribute to IT documentation and knowledge base

Profile

• Previous experience in IT support / Service Desk / Helpdesk - max 3 years of experience
• Strong knowledge of Windows OS, Microsoft 365, and basic networking
• Excellent communication skills in English (mandatory) - both written and spoken
• Customer-focused attitude with strong interpersonal skills
• Proactive, solution-oriented, and able to work independently
• Ability to prioritize and handle multiple tasks efficiently