Payment Operations Lead - Business Services - Antwerp

Join a growing and innovative organization backed by a stable international group. As Business Operations Lead, you will take ownership of critical operational processes, ensuring payment and transaction services are delivered reliably, efficiently, and at scale.

• Lead and further develop the Business Operations function, driving operational excellence and scalability.
• Oversee payment operations, reconciliation processes, exception handling, and incident management.
• Ensure critical transactions are executed accurately, on time, and in line with operational controls.
• Define and optimize operational processes, KPIs, governance models, and reporting frameworks.
• Coordinate with business, IT, vendors, and external partners to deliver high-quality services and continuous improvements.
• Drive operational resilience, business continuity planning, and regulatory readiness, including DORA-related initiatives.
• Identify automation and process improvement opportunities to enhance efficiency and reduce operational risk.
• Act as the operational owner for key payment and transaction services, ensuring strong service delivery and stakeholder alignment.

• Experienced operations leader with a background in payments, banking, fintech, payroll, cards, or other transaction-intensive environments.
• Strong knowledge of payment operations, reconciliation, incident management, and service delivery.
• Comfortable working in regulated environments with high volumes, strict deadlines, and critical business processes.
• Excellent stakeholder management, communication, and leadership skills.
• Proven ability to build scalable processes, improve operational maturity, and lead teams through change.