1st Line Support Engineer⏐Network & Telecommunications

Are you our new First Line Support Engineer? Apply now and help us shape the telecom industry of the future!

Are you passionate about network technology and eager to take your skills to the next level in a fast-growing company that values innovation? As aFirst Line Support Engineer, you will be part of a dynamic and technical team focused on delivering state-of-the-art IP and telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond.

• Technical Support:Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions.
• Network Monitoring & Maintenance:Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity.
• Configuration & Integration:Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments.
• Customer Service:Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues.
• Solution-Oriented Approach:Identify and document technical problems, contributing to process improvements to prevent future incidents.

• Education:A degree in IT, Telecommunications, or a related field.
• Experience:At least 1 year of experience in a first-line support role, preferably in a network or telecom environment.
• Skills:Strong foundational knowledge of network technologies (WiFi, routing, VLANs) and IT infrastructures.
• Languages:Fluent in Dutch, French, and English.
• Mindset:Customer-oriented, a team player, and eager to develop further in a technical environment.