Senior IT Support Engineer (Aartselaar)

Computacenter Belgium is looking for a SENIOR IT Support Engineer at one of our clients in Aartselaar

As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within an international EMEA team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience.

You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams).

What you’ll do

• Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
• Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
• Manage and coordinate vendor support for server and hardware issues
• Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
• Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
• Maintain spares inventory to meet agreed service levels
• Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
• Analyse incident trends and proactively recommend improvements
• Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
• Maintain and update process documentation and procedures
• Drive continuous service improvement initiatives

What you’ll need

• Proven experience in IT support (L2) in a corporate or enterprise environment
• Strong expertise in:
  • Windows 10/11 troubleshooting & configuration
  • Microsoft 365 and enterprise applications
  • Hardware diagnostics (laptops, desktops, printers, peripherals)
  • Mobile Device Management (MDM)
  • Network troubleshooting (LAN/Wi-Fi connectivity)
  • Audio-visual / meeting room technologies
• Experience with ticketing systems and SLA-driven environments
• Familiar with ITIL-based support processes
• Excellent customer-facing and communication skills
• Strong ownership mindset and accountability
• Highly organized with the ability to manage priorities independently
• Problem-solver with a proactive and solution-oriented approach
• Adaptable to change and able to work in a dynamic, international environment
• Fluent in Dutch and English