Randstad Digital - Onsite Support Engineer (Mac & Windows)

Are you the IT expert who seamlessly switches between Mac and Windows, and do you take pride in supporting high-level professionals? At Randstad Digital, we are looking for a driven IT Support Engineer with a strong focus on Mac OS in a corporate environment. In this crucial role, you will be the go-to person for complex technical questions, specifically supporting our Apple community (approx. 200 users) and C-level management. You will have the opportunity to directly impact the efficiency of our IT infrastructure within an innovative, international setting.

Your tasks

• Specialized User Support: Provide second-line IT support to users via phone, email, and in person, focusing on Mac OS (60%) and Windows (40%).
  
• Mac OS Expert: Address complex Mac-related inquiries, provide "how-to" training for users, and ensure Apple devices are properly integrated into a corporate (AD-joined) environment.
  
• Workstation Management: Install, configure, and maintain workstations (laptops, desktops, printers) and manage system imaging via MS Intune.
  
• Meeting Room Support: Provide troubleshooting and support for Logitech meeting room equipment and audio/video setups.
  
• Incident Management: Register and document incidents and solutions in ServiceNow, and create concise user guides for common issues.
  
• Infrastructure Optimization: Actively contribute to improving IT processes and managing the corporate printer fleet.
  

• Mac OS Specialist: Demonstrable experience supporting Mac OS within a professional corporate context.
  
• Broad IT Knowledge: Extensive knowledge of Windows operating systems and Microsoft 365 applications.
  
• Problem Solver: Strong analytical and troubleshooting skills to resolve Hardware and software issues efficiently.
  
• Communication Skills: Excellent verbal and written communication skills in both Dutch and English.
  
• Experience: Proven experience working within a large corporate environment; familiarity with ServiceNow and MS Intune is a significant plus.
  
• Soft Skills: A strong team player with great social skills and the ability to provide high-touch support to C-level executives.