Service Desk Officer – Windows & Office 365

Responsibilities

• Deliver first and second-line IT support in accordance with established service level agreements.
• Manage incoming incidents and service requests through a professional ticketing system and direct channels.
• Provide on-site assistance at the service desk counter for internal staff members.
• Perform hardware installations and configure laptops with modern operating systems for end-users.
• Support users with software-related issues within cloud-based productivity suites.
• Assist in the technical transition between different enterprise resource planning systems.

Requirements

• You have 5+ years of experience in first and second-line IT support.
• You possess 5+ years of expertise with Microsoft Windows and Office 365.
• You bring 5+ years of experience in laptop hardware configuration and maintenance.
• You are fluent in Dutch with professional proficiency in English.

Nice to Haves

• Experience with SAP.
• Familiarity with ITSM ticketing tools.